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How soon must I cancel my appoinment if i need to?You must cancel your appointment within 24 hours of your scheduled appointment date and time.
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Can you remove all stains?We cannot guarantee the removal of every single stain. Although, we have a fantastic record of removing stains from your carpets/upholstery. A number of different factors would determine if the stain can be removed fully. Such as: - How long the stain has been there - The fibre/material type - What has been used in attempt to remove the stain initially We will always discuss this with our customers, before the clean commences
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Will i need to pay a deposit when booking?No! We very rarely ask for a deposit from our customers as we feel this shows distrust towards them. However, there are a few occasions that we may request a deposit: - If a customer has cancelled with us numerous times - If the cancellation is extremely short notice and request us to reschedule We really dislike taking deposits but sometimes it is unavoidable.
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Are you fully insured?Yes we have a comprehensive public liability insurance to ensure you as a customer, complete peace of mind
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Are the products you use, pet and child friendly"Yes- All of our products are child and pet friendly. We do not use harsh chemicals!
THE LEGAL BITS
Payments Accepted
We accept payment by bank transfer or cash once we have carried out work and not before!
Cancellation Policy
We realise that sometimes life just gets in the way. So wherever possible we will work with our customers if there is a need to rearrange a booking. All we ask is that our customers be fair with us and we will be fair with them.
Satisfaction Guarantee
Our priority at CarpetEd & More is your happiness. Which means that we stand by our services and products 100%. If you have a problem then we will fix it. Don't hesitate to get in touch.
Call-Back System
If any of our customers notice something out of place, please don't hesitate to contact us. We will reply and act promptly to try and rectify any situation. The sooner you let us know of an issue, the better our aftercare service will be :)